Returns

Made to order

Every piece is made individually for your order, so all sales are final. We do not accept returns or exchanges, including for size.

EU customers: personalised and made-to-specification goods are excluded from the 14-day withdrawal right under Article 16(c) of Directive 2011/83/EU. US customers: returns of non-defective goods are at the seller's discretion and our policy is stated here before purchase.

Faulty or wrong item

If your piece arrives damaged, defective or not what you ordered, email fran@umiq.si within 7 days of delivery with your order number and photos. We replace it at no cost.

Size

Check the size guide on every product before you order. Sizes cannot be changed once a piece is in production.